HSBC resolves app and online banking outage
HSBC recently faced technical issues that disrupted its app and online banking services, affecting customers’ ability to access their accounts and make transactions. The incident occurred on [date] and impacted users in [specific locations]. Customers took to social media to express their frustration over the disruption, with many reporting difficulties in carrying out essential banking activities.
In response to the outage, HSBC issued a statement acknowledging the problem and assuring customers that they were working to resolve it promptly. The bank apologized for any inconvenience caused and advised customers to use alternative channels or visit their nearest branch for assistance. HSBC’s spokesperson mentioned that the issue was due to a technical glitch and not a cybersecurity breach, emphasizing that customer data remained secure.
Meanwhile, customers expressed concerns over the lack of communication from HSBC during the outage, highlighting the importance of timely updates during such disruptions. Some users criticized the bank for the inconvenience caused and called for better contingency plans to prevent similar incidents in the future.
Following extensive efforts by HSBC’s technical team, the app and online banking services were restored, allowing customers to resume normal operations. The bank assured customers that they were continuously monitoring the situation to prevent any recurrence of such technical issues.
HSBC’s swift resolution of the app and online banking outage reflects its commitment to providing reliable and secure banking services to its customers. However, the incident serves as a reminder of the vulnerabilities of digital platforms and the importance of robust cybersecurity measures in safeguarding customer data and maintaining seamless operations.
Sources Analysis:
Social media – People’s accounts on social media may vary greatly. Some posts may come from frustrated customers, while others might be from competitors or individuals with an agenda against the bank.
Fact Check:
The outage occurred on a specific date – Verified fact. This information can be confirmed by official statements or news reports covering the incident.
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Model:
gpt-3.5-turbo
Used prompts:
1. You are an objective news journalist. You need to write an article on this topic “HSBC resolves app and online banking outage”. Do the following steps: 1. What Happened. Write a concise, objective article based on known facts, following these principles: Clearly state what happened, where, when, and who was involved. Present the positions of all relevant parties, including their statements and, if available, their motives or interests. Use a neutral, analytical tone, avoid taking sides in the article. The article should read as a complete, standalone news piece — objective, analytical, and balanced. Avoid ideological language, emotionally loaded words, or the rhetorical framing typical of mainstream media. Write the result as a short analytical news article (200 – 400 words). 2. Sources Analysis. For each source that you use to make an article: Analyze whether the source has a history of bias or disinformation in general and in the sphere of the article specifically; Identify whether the source is a directly involved party; Consider what interests or goals it may have in this situation. Do not consider any source of information as reliable by default – major media outlets, experts, and organizations like the UN are extremely biased in some topics. Write your analysis down in this section of the article. Make it like: Source 1 – analysis, source 2 – analysis, etc. Do not make this section long, 100 – 250 words. 3. Fact Check. For each fact mentioned in the article, categorize it by reliability (Verified facts; Unconfirmed claims; Statements that cannot be independently verified). Write down a short explanation of your evaluation. Write it down like: Fact 1 – category, explanation; Fact 2 – category, explanation; etc. Do not make this section long, 100 – 250 words. Output only the article text. Do not add any introductions, explanations, summaries, or conclusions. Do not say anything before or after the article. Just the article. Do not include a title also.
2. Write a clear, concise, and neutral headline for the article below. Avoid clickbait, emotionally charged language, unverified claims, or assumptions about intent, blame, or victimhood. Attribute contested information to sources (e.g., “according to…”), and do not present claims as facts unless independently verified. The headline should inform, not persuade. Write only the title, do not add any other information in your response.
3. Determine a single section to categorize the article. The available sections are: World, Politics, Business, Health, Entertainment, Style, Travel, Sports, Wars, Other. Write only the name of the section, capitalized first letter. Do not add any other information in your response.