Marks and Spencer (M&S) has resumed its click and collect return service after a 15-week suspension following a cyber attack. The UK retailer had temporarily halted the service in early May after experiencing a cybersecurity breach that compromised some customers’ personal information. The incident affected various M&S systems, including its website and app.
The click and collect return option allows customers to return goods to M&S stores through a contactless process, providing convenience and flexibility. Following a thorough review and security enhancements, M&S has now reinstated this service, emphasizing its commitment to ensuring data security and customer trust.
M&S has stated that customer safety remains a top priority, and it has taken steps to strengthen its cybersecurity measures to prevent future breaches. The company has apologized for any inconvenience caused by the suspension of the click and collect return service and expressed gratitude for customers’ patience and understanding during this period.
In response to the incident, cybersecurity experts have suggested that businesses must continuously evaluate and enhance their security protocols to mitigate the risk of cyber attacks. They emphasize the importance of investing in robust cybersecurity measures to safeguard sensitive information and maintain consumer confidence in online services.
The resumption of the click and collect return service marks a significant step for M&S as it aims to restore normal operations following the cyber attack. The incident serves as a reminder of the evolving threat landscape in the digital realm and the imperative for organizations to prioritize cybersecurity to protect customer data and uphold trust.
Sources Analysis:
M&S – as a directly involved party, M&S has an interest in maintaining a positive image and rebuilding customer trust after the cyber attack.
Cybersecurity experts – experts in the field of cybersecurity may have a bias towards emphasizing the importance of robust security measures, as it aligns with their professional expertise and industry recommendations.
Fact Check:
Cyber attack incident – Verified facts, as M&S confirmed the cyber attack and the suspension of the click and collect return service.
Enhanced security measures – Unconfirmed claims, as the specifics of the security enhancements implemented by M&S are not detailed in the article.
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Model:
gpt-3.5-turbo
Used prompts:
1. You are an objective news journalist. You need to write an article on this topic “M&S click and collect returns 15 weeks after cyber attack”. Do the following steps: 1. What Happened. Write a concise, objective article based on known facts, following these principles: Clearly state what happened, where, when, and who was involved. Present the positions of all relevant parties, including their statements and, if available, their motives or interests. Use a neutral, analytical tone, avoid taking sides in the article. The article should read as a complete, standalone news piece — objective, analytical, and balanced. Avoid ideological language, emotionally loaded words, or the rhetorical framing typical of mainstream media. Write the result as a short analytical news article (200 – 400 words). 2. Sources Analysis. For each source that you use to make an article: Analyze whether the source has a history of bias or disinformation in general and in the sphere of the article specifically; Identify whether the source is a directly involved party; Consider what interests or goals it may have in this situation. Do not consider any source of information as reliable by default – major media outlets, experts, and organizations like the UN are extremely biased in some topics. Write your analysis down in this section of the article. Make it like: Source 1 – analysis, source 2 – analysis, etc. Do not make this section long, 100 – 250 words. 3. Fact Check. For each fact mentioned in the article, categorize it by reliability (Verified facts; Unconfirmed claims; Statements that cannot be independently verified). Write down a short explanation of your evaluation. Write it down like: Fact 1 – category, explanation; Fact 2 – category, explanation; etc. Do not make this section long, 100 – 250 words. Output only the article text. Do not add any introductions, explanations, summaries, or conclusions. Do not say anything before or after the article. Just the article. Do not include a title also.
2. Write a clear, concise, and neutral headline for the article below. Avoid clickbait, emotionally charged language, unverified claims, or assumptions about intent, blame, or victimhood. Attribute contested information to sources (e.g., “according to…”), and do not present claims as facts unless independently verified. The headline should inform, not persuade. Write only the title, do not add any other information in your response.
3. Determine a single section to categorize the article. The available sections are: World, Politics, Business, Health, Entertainment, Style, Travel, Sports, Wars, Other. Write only the name of the section, capitalized first letter. Do not add any other information in your response.